On the Ottica Occhi Blu website you can find a guide to eyewear sizes, which helps you choose the most suitable size based on the shape of your face and your needs. In addition, each model of sunglasses or eyeglasses has specific measurements, such as the length of the temples, the width of the bridge and the size of the lenses. If you have further doubts (contact us) and you can take advantage of the free assistance of our stylists and opticians.
On the Ottica Occhi Blu website there are various promotions and discounts, you can take advantage of the 10% discount code for your first purchase using the appropriate post-newsletter subscription code. In case of large quantity orders, contact our staff directly to open a personalized negotiation.
All items are covered by a 24-month warranty from the date of purchase against manufacturing defects. All items purchased on the Ottica Occhiblu online store are 100% original and authentic. All items are delivered in their original case with certificate of authenticity and accessories.
Blue Eyes Optics customer service is available to assist you via email, chat or phone. Find all the data in the contact section.
Or call us at the assistance number by adding the prefix used in your country to call Italy. You can call through Whatsapp to not receive call charges or additional costs at the telephone number +39 3331803728
Blue Eyes Optics offers a wide range of prescription eyewear lenses, including single vision, progressive and bifocal lenses. You can also choose between polycarbonate, organic and glass lenses. For any type of lens customization that you don't find available on the site, contact us and our opticians will support you.
Yes, it is possible to order progressive or bifocal lenses for eyeglasses by indicating the request during the purchase process, filling in the appropriate field, or by contacting our staff for personalized requests.
Contact us by mail or via Chat and our staff will be able to verify the compatibility of the glasses with the prescription.
We accept all the most popular payment methods:
- Bank transfer: only for orders shipped to Italy.
- Visa, Mastercard and American Express credit card, the latter only for payments in Euros and USD.
- PayPal: In addition to the PayPal account service, this system allows you to use Discover and other cards, it is not necessary to be registered with them.
- Klarna: allows payment in three convenient interest-free installments.
Your order will be shipped anywhere in the world within 1 business day if the items are in stock. If one or more items ordered are not available immediately, we will send an email within 1 working day with the estimated waiting time. The waiting time is approximate and depends on the availability of our suppliers.
-Italy: 1 working day (islands 2 working days)
-EU/UK : 1 to 2 working days
-USA/CANADA : 3 to 4 working days
-Rest of the world : 4 to 6 working days
Ottica Occhiblu relies on TNT for national shipments and DHL for national and international shipments. Both couriers guarantee a fast, safe and reliable shipment. The telephone number requested at checkout will be used by the courier in case of non-delivery or various problems. In the event of non-delivery, the courier will contact the recipient to rearrange the delivery with further instructions.
Order tracking is possible through the shipping companies' websites. At the time of shipment, the customer will receive an email with the tracking number useful for tracking the shipment.
Blue Eyes Customer Service is available to provide assistance via email or phone. Find all the data in the contact section.
If the order does not arrive within the expected time, contact our customer service via the contact methods.
It will be our priority to get in touch with the courier used in the shipment to resolve any problems.
If an order is lost during a non-EU shipment, it will be our task to get in touch with the courier to resolve any problem. The order, if it should be confirmed as lost, will be canceled and refunded or sent again according to the customer's preference.
For all customers living outside the European Union, the price does not include any taxes and customs charges. For this reason, you may be asked to pay the corresponding duties when sunglasses and optical frames reach your country. Any customs costs are the responsibility of the recipient. Costs vary according to the recipient country.
Returns and Refunds
Customers can return or exchange within 30 days of receiving the product. The glasses must not have been used and with the original accessories. In the event of a return, the customer will be refunded the amount paid, excluding shipping costs. For more information, please contact customer service.
Before sending the item back, please make sure that all of the following conditions have been met correctly.
The item you wish to return must be:
– sent back within 10 days from the date we accept the return request.
– clean, unused and undamaged.
– returned complete with all its parts and accessories, including lenses.
– sent in its original packaging.
Dispatch must be notified same day of returning item confirming tracking number if possible.
Shipping costs, both of purchase and return, are charged to the customer.
Refunds are processed within approximately six (6) business days of the return.
The refund will be credited back to the same credit card or PayPal account used to pay for the original purchase. Additional PayPal fees will not be refunded.
Still have questions?
If you don't find the answer to your question in our FAQs, you can send us a message by filling out the form below.