ETHAN
We accept the following payment methods:
Secure payment
Fast Delivery WorldWide(3-6 days)
Multi purchase private negotiation
Free returns for 30 days
Contact us through the live chat or the appropriate "contact" section
Rectangular shape suitable for a medium/small face
KOMONO is a community of dreamers and designers dedicated to perfectly synchronized accessories rooted in the Belgian tradition of dedication to quality and craftsmanship. KOMONO is a lens on global fashion, carefully crafted and delivered on time. KOMONO is the perfect blend of vision and timing. KOMONO is global fashion at your fingertips.
Shipments
Shipping is free for orders over €100 in Italy and Europe
Italy and Islands (and San Marino)
- Free for orders over €99.99 (1-3 days)
- €5 standard shipping for orders under €100 (1-3 days)
- 5€ express shipping (in 24/48h)
Europe
- Free for orders over €99.99 (3-6 days)
- €10 standard shipping for orders under €100 (1-3 days)
- €9.99 express shipping (1-3 days)
United States/Canada
- 15€ standard shipping (2-5 days)
- Customs costs charged to the customer
Rest of the world (e.g. United Arab Emirates, Australia)
- €30 Standard Shipping (3-7 days)
- Customs costs charged to the customer
Return policy
You can return your order within 30 days of the delivery date and from anywhere in the world.
Refunds are processed within approximately 6 business days of the return.
The refund will be credited to the same credit card or PayPal account used for the original purchase.
Not refundable:
- customized lenses are excluded from the refund* .
-The return shipping costs are charged to the customer.
-PayPal additional fees will not be refunded .
For more information, visit the withdrawal section on our website.
*In compliance with the provisions of article 55, paragraph 2, letter c), of the Consumer Code, the right of withdrawal (provided for by Legislative Decree 206/2005), cancellation or return is excluded in the case of relative orders to customized products.
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Do you need help?
Frequent questions
On the Ottica Occhi Blu website you can find a guide to eyewear sizes, which helps you choose the most suitable size based on the shape of your face and your needs. In addition, each model of sunglasses or eyeglasses has specific measurements, such as the length of the temples, the width of the bridge and the size of the lenses. If you have further doubts (contact us) and you can take advantage of the free assistance of our stylists and opticians.
All items are covered by a 24-month warranty from the date of purchase against manufacturing defects. All items purchased on the Ottica Occhiblu online store are 100% original and authentic. All items are delivered in their original case with certificate of authenticity and accessories.
We accept all the most popular payment methods:
- Bank transfer: only for orders shipped to Italy.
- Visa, Mastercard and American Express credit card, the latter only for payments in Euros and USD.
- PayPal: In addition to the PayPal account service, this system allows you to use Discover and other cards, it is not necessary to be registered with them.
- Klarna: allows payment in three convenient interest-free installments.
Your order will be shipped anywhere in the world within 1 business day if the items are in stock. If one or more items ordered are not available immediately, we will send an email within 1 working day with the estimated waiting time. The waiting time is approximate and depends on the availability of our suppliers.
-Italy: 1 working day (islands 2 working days)
-EU/UK : 1 to 2 working days
-USA/CANADA : 3 to 4 working days
-Rest of the world : 4 to 6 working days
Ottica Occhiblu relies on TNT for national shipments and DHL for national and international shipments. Both couriers guarantee a fast, safe and reliable shipment. The telephone number requested at checkout will be used by the courier in case of non-delivery or various problems. In the event of non-delivery, the courier will contact the recipient to rearrange the delivery with further instructions.
Order tracking is possible through the shipping companies' websites. At the time of shipment, the customer will receive an email with the tracking number useful for tracking the shipment.
DHL :https://www.dhl.com/it-it/home/tracciabilita.html