Terms of sale
These terms of sale apply to every purchase made on the E-Commerce platform www.otticaocchiblu.com, ensuring a transparent and secure relationship with our customers. At the time of purchase, the customer accepts our terms of sale.
Table of contents:
- SHIPPING AND DELIVERY TIMES
- DELIVERY METHODS
- SHIPPING COSTS
- CUSTOMS FEES
- ACCEPTED PAYMENTS
- PACKAGING AND DELIVERY
- WARRANTY
- Returns
- COMPLAINTS
Ottica Occhiblu presents a carefully curated selection of glasses and accessories from the most renowned luxury brands. We guarantee the authenticity of every item, accompanied by the corresponding manufacturer’s certificate of authenticity.
Through our website, we offer two purchasing options:
- you can place orders as a guest, without the need to create an account
- or register for a personalized experience. By creating an account, you will have access to exclusive benefits such as order and shipment tracking, simplified Returns management, and the ability to save your favorite items to your wishlist.
1. SHIPPING AND DELIVERY TIMES
If the product you ordered is in stock, your order will be shipped anywhere in the world within 2 business days. Orders placed after noon (12:00 PM CET), on Saturdays, Sundays, or holidays will be shipped on the next business day.
Depending on the country the order is destined for, delivery times vary as follows:
|
SHIPPING COUNTRY |
DELIVERY TIMES STANDARD |
DELIVERY TIMES |
|
Italy |
from 2 to 4 business days |
1-2 business days (islands 2-3 business days) |
|
EU/UK |
from 4 to 7 business days |
from 2 to 5 business days |
|
United States |
from 5 to 8 business days |
from 3 to 4 business days |
|
Rest of the World |
from 6 to 12 business days |
from 4 to 8 business days |
If one or more of the ordered items are not immediately available, our team will send an email communication as soon as possible, providing an estimated waiting time. This estimate is purely indicative and may vary depending on the availability of our suppliers.
Do you want a product with customized lenses?
If one or more of the ordered items require customization of ophthalmic lenses or sun filters, shipping times vary from 3 to 8 business days (depending on the prescription and special treatments requested for the lenses).
2. DELIVERY METHODS
Ottica Occhiblu relies on:
- Poste Italiane for national shipments
- DHL and UPS for national and international shipments.
Both shipping services ensure fast, secure, and reliable delivery.
The phone number requested during checkout will be used by the courier in case of failed delivery or any complications.
In case of unsuccessful delivery, the courier will be able to contact the recipient directly to reschedule the delivery and provide further instructions if necessary.
The ability to track the order status is made available through the shipping companies’ websites. At the time of shipment, the customer will receive an email notification containing the Tracking Number which will be useful to follow the shipment’s progress.
By default, if you refuse customs and the package is returned or destroyed, we do not refund or compensate.
In case of delays or issues, you can contact our customer service Monday to Friday, from 10:00 to 13:00 and from 15:30 to 19:00 at the following contacts:
- Phone or Whatsapp: +39 3331803733
- Email address: sales@otticaocchiblu.com
FAILED DELIVERY AND RESHIPMENT
If a shipment is returned to sender due to failed delivery (for example, due to incorrect address, recipient absent, or failure to collect at the delivery point indicated by the courier), Ottica Occhiblu will resend the order at a cost of €10 for shipments within the EU, unless the address error is attributable to Ottica Occhiblu.
A cost of €10 will be applied for each additional shipping attempt.
For shipments outside the EU:
-
If customs duties payment is refused, no refund will be issued.
-
In case of return to sender due to failed delivery, incorrect address, or failure to collect, it will be necessary to contact Ottica Occhiblu to arrange a second shipment; additional costs may apply.
If an EU customer no longer wishes to receive the order after it has been returned to the sender due to failed delivery, Ottica Occhiblu may proceed with refunding the amount paid, retaining 30€ to cover handling and shipping costs incurred.
For non-EU shipments, Ottica Occhiblu will deduct any customs fees and shipping handling charges from the refund.
3. SHIPPING COSTS
Shipping costs are not included in the product prices for sale and will be added at checkout. It is important to note that shipping costs are non-refundable.
Regarding shipping rates, these will vary depending on the destination country. For more information and specific details on rates, please refer to the table below.
|
SHIPPING COUNTRY |
STANDARD SHIPPING COSTS |
EXPRESS SHIPPING COSTS |
|
Italy |
Free for orders >200€ |
5€ express |
|
Europe |
Free for orders >200€ |
15€ express shipping |
|
United States, Canada & UK |
24$ [costi dogana a carico del cliente] |
36$ express shipping |
|
Rest of the World |
30-50€ [costi dogana a carico del cliente] |
40-90€ express shipping |
The Express Shipping service is ideal for those who need to receive their purchases urgently.
4. CUSTOMS FEES
For all customers living outside the European Union, the price does not include any taxes. For this reason, you may be asked to pay the corresponding duties when sunglasses and optical frames reach your country.
Any customs costs are the responsibility of the recipient.
We use DHL as our logistics company to ensure fast delivery for our customers.
Regarding the customs clearance process, DHL advances the customs duties that will be charged to the recipient upon delivery.
We emphasize that DHL does not offer a “temporary customs clearance” service, so Ottica Occhiblu will not accept returns of products that have not been cleared by the recipient first.
Since each non-EU country sets different customs conditions, Ottica Occhiblu cannot control or predict such charges and their final amount.
More information about customs fees is available on the website www.dhl.com.
For EU countries, all prices on the website include VAT, unless otherwise indicated.
5. ACCEPTED PAYMENTS
We guarantee that every transaction made on www.otticaocchiblu.com is secure and protected by our encrypted system.
We accept the following payment methods:
Bank Transfer
If the chosen payment option is bank transfer, you must complete the payment within a maximum of 48 hours from the order date, using the bank details IT23N0200802216000012470502.
After completing the payment, send a copy of the receipt to the email address sales@otticaocchiblu.com. Your order will be shipped only upon receipt of payment.
Credit Card
We accept the following cards worldwide: Visa, Mastercard, Diners&Discovery, and American Express for payments in Euro and USD.
PayPal
PayPal is a fast and secure payment service for your purchases that lets you pay without entering bank details. With PayPal, you can also choose installment payments with no extra fees. Your bank details remain private and secure. It is important to verify you have sufficient balance in your PayPal account before making the purchase. Before shipping, we may perform some checks on the validity of your PayPal account and the associated billing address.
Google Pay
Google Pay is a service for Android devices. Just add your card information to the digital wallet and complete the purchase with a tap or facial unlock on your phone, enjoying security and convenience.
Shop Pay
Shop Pay is a fast and secure payment service developed by Shopify, allowing buyers to securely store payment information and complete purchases with a single click.
Klarna
With Klarna you can choose to pay for your order in 3 easy installments. If your country is among these, you will see the available options before checkout.
Before paying with Klarna, make sure you have a registered account with the service. The process is simple and takes only a few minutes. For more details, see the specific terms at www.klarna.com.
Coupon Codes
To pay with a coupon or receive the discount, simply enter it in the designated field during checkout "Discount Code or Gift Voucher"
6. PACKAGING AND DELIVERY
All our products are carefully and securely packed to protect them from impacts and thermal exposure.
Sunglasses and prescription glasses are delivered with their original packaging and the packaging provided by the various brands.
In case of damaged packaging, we suggest refusing delivery and invite you to contact Ottica Occhiblu immediately through the contact section or the email address sales@otticaocchiblu.com.
7. WARRANTY
All items available in the Ottica Occhiblu online store are 100% authentic.
They are delivered together with their original case, accompanied by a certificate of authenticity and complete accessories.
Additionally, all items are covered by a 24-month warranty from the date of purchase, covering any manufacturing defects.
Before every shipment, the Ottica Occhiblu team performs a strict quality check to ensure the product meets quality standards. If the product does not pass this check, the customer will be promptly informed of the issue details and any shipping delays.
We encourage customers to carefully check the condition of the product, case, and packaging upon arrival and to contact us via the email address sales@otticaocchiblu.com to report any defect or malfunction found.
8. RETURN
We firmly believe in the importance of ensuring complete customer satisfaction. Therefore, if your purchase does not meet your expectations, we offer the possibility to make a return within thirty (30) days of receiving the order.
To carry out a proper refund procedure and verify costs, we invite you to read and follow the instructions found on the Returns page.
9. CLAIMS
You can write an email to sales@otticaocchiblu.com in case of issues. We will respond to your inquiry within 24/48 business hours after receiving your request.
Our customer service is available Monday to Friday from 10:00 AM to 6:00 PM (Central European Time), except on national holidays.