OcchibluCare, Occhiblu's after-sales support
OcchibluCare's free covers
We always offer you this service free of charge throughout the lifetime of your glasses. If you need our assistance, just contact our stores in Trieste or contact us to make an appointment.
Visual parameters
Glasses trim control
Cleaning the glasses
OcchibluCare Premium, an extra protection for eyeglasses
All glasses are covered by law for a minimum two-year warranty which covers all manufacturing defects, but unfortunately it does not cover in the event of any breakages due to misuse or poor maintenance by the consumer.
What to do if your newly purchased eyeglasses break?To ensure your peace of mind, we offer the OcchibluCare Premium warranty extension, which covers you for a period of 12 months in the event of accidental damage or theft.
The premium coverage
Accidental damage
Material and direct damage deriving from accidental damage or all outwardly visible damage, which jeopardize the functioning of the glasses, generated by sudden and unpredictable external causes.
Aggravated theft
Theft of the property by known or unknown persons, with the threat of physical violence or theft.
Burglary
Unlawful removal of the property by one or more people, illegally entering the home or car using force or violence, with visible signs of breaking in of the external defenses and the means of closure.
This is how OcchibluCare Premium works
The Occhiblu warranty extension service is done in collaboration with Casquo, it costs 20€, lasts 12 months from the date of purchase, and is valid on Italian territory.
To benefit from the insurance coverage it is necessary to present in our Occhiblu stores:
- an invoice or receipt for the glasses purchased
- the report presented to the competent authorities in the event of aggravated theft or burglary
- damaged glasses, complete with lenses, in the event of an accidental accident
The glasses are covered up to 1000€ for the purchase of a new replacement glasses. A deductible of 20€ will be payable on the new glasses in addition to 20% of the amount shown on the purchase tax document.
The warranty extension does not cover in the event of loss, misplacement, fraud, extortion or theft with dexterity.
How to activate OcchibluCare Premium
Activation of the OcchibluCare Premium coverage must be done upon delivery and payment of the glasses in our Trieste stores in via San Spiridione 3 and Piazza della Borsa 2, contat our specialized staff contact our specialized staff in case of doubts, they will be able to help you.