Withdrawal

Return Policy

Your trust is our priority.

We firmly believe in the value of full customer satisfaction; therefore, if your purchase does not meet your expectations, we offer you the possibility to make a return within thirty (30) days from the receipt of the order.

It is important to emphasize that ophthalmic lenses* and solar filters* - customized according to specific needs - are excluded from the possibility of return and refund due to their bespoke nature.

To ensure a smooth refund process, please make sure that the product meets the following criteria:

• Intact and unused, complete with all its components, accessories included, and without any signs of use or damage. The security seal must remain intact.
• Returned in its original packaging.
• Reship within 10 days from our consent to the return.

If the return meets all the criteria listed above, we will proceed with the refund.

Otherwise, the return cannot be accepted.

*In accordance with Article 55, paragraph 2, letter c), of the Consumer Code, the right of withdrawal (provided for by Legislative Decree 206/2005), cancellation, or return is excluded in the case of orders related to customized products.

Refund Methods and Times

If you return the products in accordance with our return policy, you will receive a confirmation email and the refund will be credited to you within approximately six (6) business days from the return.

The refund will be credited back to the same credit card or PayPal account used to pay for the original purchase within one or two billing cycles from the return date, depending on the refund policy of the credit card used.

The additional costs of PayPal and shipping costs will not be refunded.

Remember that:

• Used, damaged, or unsealed items cannot be returned or refunded.
• You can ship with a courier of your choice, but the company cannot be held responsible in case of damage or loss of the package.
  

Return Fee

The fee for the return service is set at €18.00 (eighteen euros) for shipments from Italy and €30.00 (thirty euros) for shipments from other countries.

Return Request Procedure

If you purchased via login:

1. Access to Customer Area: Log in to your customer area on the site otticaocchiblu.com using the registered account details.
2. Order Management: Navigate to the "Your orders" section within your profile.
3. Selection of the Item to Return: Identify the order containing the item you wish to return and click on "Return request" next to the selected product.
4. Indication of the Reason for Return: Select the reason for which the item is subject to return, thus providing useful details for the approval of the return by our team.
5. Wait for confirmation of the Return Request: once the return request is sent, you will receive a confirmation email acknowledging receipt by our team. And the request for payment of shipping costs
6. Proceed to payment of the return fee following the provided instructions.
   The return fee will be €18.00 for shipments from Italy or €30.00 for shipments from other countries.
7. Return Instructions: wait for further communication via email that will confirm the return and provide you with all additional shipping instructions
8. As soon as our staff receives the package, they will verify the integrity of the product and - if suitable - will ensure to refund 100% of the cost of the product directly to your account.
   
   

 Return an item

If the value of the product is less than €18 or you purchased as a guest, send your return request to sales@otticaocchiblu.com, indicating order number and name and code of the items you want to return. Our Customer Service will contact you within 48 working hours.