Terms of sale
These sales conditions apply to every purchase made on the E-Commerce www.otticaocchiblu.com, ensuring a transparent and secure relationship with our customers. At the time of purchase, the customer accepts our sales conditions.
Table of contents:
- SHIPPING AND DELIVERY TIMES
- DELIVERY METHODS
- SHIPPING COSTS
- CUSTOMS COSTS
- ACCEPTED PAYMENTS
- PACKAGING AND DELIVERY
- WARRANTY
- RETURN
- CLAIMS
Occhiblu Optics presents a curated selection of glasses and accessories from the most renowned luxury brands. We guarantee the authenticity of each item, accompanied by the manufacturer's certificate of authenticity.
Through our website, we offer two purchasing options:
- you can place orders as a guest, without the need to create an account
- or register for a personalized experience. By creating an account, you will have access to exclusive benefits such as order and shipment tracking, simplified returns management, and the ability to save your favorite items in the wishlist.
1. SHIPPING AND DELIVERY TIMES
If the product you ordered is in stock, your order will be shipped anywhere in the world within 2 working days. Orders placed after noon (12:00 PM CET), on Saturday, Sunday, or on public holidays will be shipped on the next working day.
Depending on the country to which the order is destined, delivery times vary as follows:
SHIPPING COUNTRY | DELIVERY TIMES STANDARD | DELIVERY TIMES |
Italy | from 2 to 4 working days | 1-2 working days (islands 2-3 working days) |
EU/UK | from 3 to 6 working days | from 2 to 4 working days |
United States | from 4 to 7 working days | from 3 to 4 working days |
Rest of the World | from 4 to 10 working days | from 2 to 6 working days |
In the event that one or more of the ordered items are not immediately available, our team will send a communication via emailas soon as possible, providing an estimate of the expected waiting time. This estimate is purely indicative and may vary based on the availability of our suppliers.
Do you want a product with customized lenses?
In the event that one or more of the ordered items require customization of ophthalmic lenses or with solar filters, shipping times vary from 3 to 8 working days (depending on the prescription and special treatments required for the lenses).
2. DELIVERY METHODS
Occhiblu Optics relies on:
- Poste Italiane for national shipments
- DHL and UPS for national and international shipments.
Both shipping services ensure fast, safe, and reliable delivery.
The phone number requested during the checkout process will be used by the courier in cases of non-delivery or any complications.
In the case of a failed delivery, the courier will be able to contact the recipient directly to reschedule the delivery and provide further instructions if necessary.
The ability to track the order status is made available through the shipping companies' websites. At the time of shipping, the customer will receive an email notification containing the Tracking Number that will be useful for following the shipment's path.
In case of delays or issues, you can contact our customer service from Monday to Friday, from 10:00 to 13:00 and from 15:30 to 19:00 at the following contacts:
- Phone or Whatsapp: +39 040 3721282
- Email address: sales@otticaocchiblu.com
FAILED DELIVERY AND RESHIPMENT
In the event that a shipment is returned to the sender due to failed delivery (for example, incorrect address, recipient unavailable, or failure to collect the parcel from the courier’s pickup point), Ottica Occhiblu will reship the order a second time at its own expense.
If the shipment is returned a second time due to failed delivery, an additional fee of €30 will be applied to cover shipping and warehouse storage costs.
If the customer no longer wishes to receive the order after it has been returned, Ottica Occhiblu may issue a refund for the purchase amount, retaining €30 to cover the administrative and shipping costs incurred.
3. SHIPPING COSTS
Shipping costs are not included in the prices of the products for sale and will be added at checkout. It is important to emphasize that shipping costs are not refundable.
Regarding shipping rates, these will vary based on the destination country. For more information and specific details about the rates, we invite you to consult the table below.
SHIPPING COUNTRY | STANDARD SHIPPING COSTS | EXPRESS SHIPPING COSTS |
Italy | Free for orders >200€ | 5€ express |
Europe | Free for orders >200€ | 15€ express shipping |
United States, Canada & UK | 24$ [costi dogana a carico del cliente] | 36$ express shipping |
Rest of the World | 30-50€ [costi dogana a carico del cliente] | 40-90€ express shipping |
The Express Shipping service is ideal for those who need to receive their purchases urgently.
4. CUSTOMS COSTS
For all customers living outside the European Union, the price does not include any taxes. For this reason, you may be asked to pay the corresponding duties when sunglasses and prescription frames reach your country.
Any customs cost is the responsibility of the recipient.
We use DHL as a logistics company to ensure our customers quick delivery.
Regarding the customs clearance process, DHL proceeds by advancing the customs duties that will be requested from the recipient at the time of delivery.
We emphasize that DHL does not offer a "temporary customs clearance" service, therefore Ottica Occhiblu will not accept returns of products that have not been cleared by the recipient first.
Since each non-EU country establishes different customs conditions, Ottica Occhiblu cannot control or predict such charges and their final amount.
Further information on customs fees is available on the site www.dhl.com.
For EU countries, all prices on the website include VAT, unless otherwise stated.
5. ACCEPTED PAYMENTS
We guarantee that every transaction made on www.otticaocchiblu.com is secure and protected by our encrypted system.
We accept the following payment methods:
Bank transfer
If the chosen payment option is bank transfer, you must complete the payment within a maximum of 48 hours from the order date, using the bank details IT23N0200802216000012470502.
After completing the payment, send a copy of the receipt to the email address sales@otticaocchiblu.com. Your order will be shipped only upon receipt of payment.
Credit card
We accept the following cards worldwide: Visa, Mastercard, Diners&Discovery, and American Express for payments in Euro and USD.
PayPal
PayPal is a fast and secure payment service for your purchases that allows you to make payments without having to enter your banking information. With PayPal, you can also opt for installment payments with no additional costs. Your banking data remains private and secure. It is important to check that you have sufficient balance in your PayPal account before making the purchase. Before proceeding with shipping, we may perform some checks on the validity of your PayPal account and the associated billing address.
Google Pay
Google Pay is a service for Android devices. Just add your card information to the digital wallet and complete the purchase with a tap or facial unlock on your phone, enjoying security and convenience.
Shop Pay
Shop Pay is a fast and secure payment service developed by Shopify, allowing buyers to securely store payment information and complete purchases with a single click.
Klarna
With Klarna, you can choose to pay for your order in 3 convenient installments. If your country is among these, you will see the available options before checkout.
Before paying with Klarna, make sure you have a registered account with the service. The process is simple and takes only a few minutes. For more details, check the specific terms on www.klarna.com.
Coupon Codes
To pay with a coupon or receive the discount, simply enter it in the appropriate field during checkout "Discount Code or Gift Voucher"
6. PACKAGING AND DELIVERY
All our products are carefully and securely packaged to protect them from impacts and thermal exposure.
Sunglasses and prescription glasses are delivered with their original packaging and with the packaging provided by the various brands.
In case of damaged packaging, we suggest refusing delivery and invite you to contact Ottica Occhiblu immediately via the contact section or the email address sales@otticaocchiblu.com.
7. WARRANTY
All items available in the Ottica Occhiblu online store are 100% authentic.
They are delivered with their original case, accompanied by a certificate of authenticity and complete accessories.
In addition, all items are covered by a 24-month warranty from the date of purchase, which covers any manufacturing defects.
Before each shipment, our Ottica Occhiblu team conducts a rigorous quality check to ensure that the product meets quality standards. In the event that the product does not pass this check, the customer will be promptly informed of the details of the problem and any delays in shipping.
We invite customers to carefully check the condition of the product, the case, and the packaging upon arrival and to contact us via the email address sales@otticaocchiblu.com to report any defects or malfunctions encountered.
8. RETURN
We firmly believe in the importance of ensuring complete customer satisfaction. Therefore, in the event that your purchase does not meet your expectations, we offer the possibility to make a return within thirty (30) days from the receipt of the order.
To carry out a correct refund procedure and verify the costs, we invite you to read and follow the instructions found on the Return page.
9. COMPLAINTS
You can write an email to sales@otticaocchiblu.com in case of problems. We will respond to your question within 24/48 working hours after receiving your request. .
Our customer service is available from Monday to Saturday from 9:30 AM to 7:00 PM (Central European Time), except on national holidays.