On the Ottica Occhi Blu website you can find a guide to glasses sizes , which helps you choose the most suitable size based on your face shape and your needs. Furthermore, each model of sunglasses or eyeglasses has measurement specifications, such as the length of the temples, the width of the bridge and the size of the lenses. If you have further doubts (contact us) and you can benefit from the free assistance of our stylists and opticians.

On the Ottica Occhi Blu website there are various promotions and discounts, you can take advantage of the 10% discount code for your first purchase using the appropriate post-newsletter subscription code. In case of large quantity orders, contact our staff directly to open a personalized negotiation.

All items are covered by a 24-month warranty from the date of purchase against manufacturing defects. All items purchased on the Ottica Occhiblu online store are 100% original and authentic. All items are delivered in their original case with certificate of authenticity and accessories.

Blue Eyes Optics customer service is available to assist you via email, chat or phone. Find all the data in the contact section.

Or call us at the assistance number by adding the prefix used in your country to call Italy. You can call through Whatsapp to not receive call charges or additional costs at the telephone number +39 3331803728

Blue Eyes Optics offers a wide range of prescription eyewear lenses, including single vision, progressive and bifocal lenses. You can also choose between polycarbonate, organic and glass lenses. For any type of lens customization that you don't find available on the site, contact us and our opticians will support you.

Yes, it is possible to order progressive or bifocal lenses for eyeglasses by indicating the request during the purchase process, filling in the appropriate field, or by contacting our staff for personalized requests.

Contact us by mail or via Chat and our staff will be able to verify the compatibility of the glasses with the prescription.

We accept all the most popular payment methods:

• Bank transfer: only for orders shipped to Italy.
• Visa, Mastercard and American Express credit card, the latter only for payments in Euros and USD.
• PayPal: In addition to the PayPal account service, this system allows you to use Discover and other cards, it is not necessary to be registered with them.
• Klarna: allows payment in three convenient interest-free installments.

If the product you ordered is in stock, your order will be shipped anywhere in the world within 1 (one) working day. Orders placed after midday (12:00 PM CET), Saturday, Sunday or public holidays will be shipped on the first working day.

Depending on the country to which the order is intended, delivery times vary as follows:

Italy:

• Standard shipping: 1 to 3 working days.
• Express shipping: 1 working day (islands 2 working days).

EU/UK:

• Standard shipping: 3 to 6 working days.
• Express shipping: 1 to 3 working days.

United States:

• Standard shipping: 4 to 6 working days.
• Express shipping: 2 to 3 working days.

Rest of the world:

• Standard shipping: 4 to 7 working days.
• Express shipping: 2 to 4 working days.

In the event that one or more of the items ordered are not immediately available, our team will send a communication via email within one working day , providing an estimate of the expected waiting time. This estimate is purely indicative and may vary based on the availability of our suppliers.

In case of delays or problems you can contact our customer service from Monday to Friday, from 10:00 to 13:00 and from 15:30 to 19:00 at the following numbers:

• Telephone or Whatsapp : +39 040 3721282
• Email address: sales@otticaocchiblu.com

If an order is lost during a non-EU shipment, it will be our task to contact the courier to resolve any problem.

The order, if confirmed lost, will be canceled and refunded or shipped again depending on the customer's preference.

For all customers living outside the European Union, the price does not include any taxes and customs duties. For this reason you may be asked to pay the corresponding duties when the purchased item reaches your country.

Any customs costs are the responsibility of the recipient. Costs vary depending on the recipient country.

Ottica Occhi Blu customer service is available from Monday to Friday, from 10:00 to 13:00 and from 15:30 to 19:00 at the following numbers:

• Telephone or Whatsapp : +39 040 3721282

Email address: sales@otticaocchiblu.com

We offer the possibility of return within 30 days of ordering, excluding ophthalmic lenses and personalized sun filters*.

The product must be returned within 10 days of approval of the return by our team and must be intact, unused and in the original packaging.

If these conditions are met, the refund will be made and you will receive a confirmation via email. The refund will be credited within 6 business days and will be made to the same credit card or PayPal account used for the original purchase.

*In compliance with the provisions of article 55, paragraph 2, letter c), of the Consumer Code, the right of withdrawal (provided for by Legislative Decree 206/2005), cancellation or return is excluded in the case of related orders to customized products.

If you wish to proceed with the return of a purchased item, we invite you to follow the steps below, thus ensuring a clear and formally correct process:

1.Access to the Customer Area:

Log in to your customer area on otticaocchiblu.com using your registered account details.

2. Order Management:

Navigate to the "Your Orders" section within your profile.

3.Select the Item to Return:

Locate the order containing the item you wish to return and click "Return Request" next to the selected product.

4. Indication of the Reason for Return:

Please select the reason why the item is subject to return, thus providing useful details for the return approval by our team.

5. Wait for confirmation of the Return Request :

Once you have submitted your return request, you will receive a confirmation email confirming that your request has been processed by our team.

6.Return Instructions:

Wait for a further communication via email that will confirm or not the return and will provide you with all the further instructions.

Return an item

The fee for the return service is fixed at € 18.00 (eighteen euro) for shipments from Italy and at € 30.00 (thirty euro) for shipments from other countries.

Additional PayPal charges and shipping costs will not be refunded.

If you purchased as a guest, send your return request to sales@otticaocchiblu.com , indicating the order number and the name and code of the items you want to return. Our Customer Service will contact you within 48 working hours.