SALES TERMS & CONDITIONS
These conditions of sale apply to every purchase made on the E-Commerce www.otticaocchiblu.com , guaranteeing a transparent and secure relationship with our customers. At the time of purchase the customer accepts our conditions of sale.
Content index:
- SHIPPING AND DELIVERY TIMES
- DELIVERY METHODS
- SHIPPING COST
- CUSTOMS COSTS
- PAYMENTS ACCEPTED
- PACKAGING AND DELIVERY
- WARRANTY
- RETURN
- COMPLAINTS
Ottica Occhiblu presents a careful selection of glasses and accessories from the most renowned luxury brands. We guarantee the authenticity of each item, accompanied by the relevant manufacturer's certificate of authenticity.
Through our website, we offer two purchase methods:
- you can place orders as a visitor, without the need to create an account
- or sign up for a personalized experience. By creating an account, you will have access to exclusive benefits such as order and shipping tracking, simplified returns management and the ability to save your favorite items to your wish list.
1. SHIPPING AND DELIVERY TIMES
If the product you ordered is in stock, your order will be shipped anywhere in the world within 1 (one) working day. Orders placed after midday (12:00 PM CET), Saturday, Sunday or public holidays will be shipped on the first working day.
Depending on the country to which the order is intended, delivery times vary as follows:
|
SHIPPING COUNTRY |
STANDARD DELIVERY TIMES |
DELIVERY TIME |
|
Italy |
1 to 3 working days |
1 working day (islands 2 working days) |
|
EU/UK |
3 to 6 working days |
1 to 3 working days |
|
United States |
4 to 6 working days |
2 to 3 working days |
|
Rest of the world |
4 to 7 working days |
2 to 4 working days |
In the event that one or more of the items ordered are not immediately available, our team will send a communication via email within one working day , providing an estimate of the expected waiting time. This estimate is purely indicative and may vary based on the availability of our suppliers.
Do you want a product with customized lenses?
In the event that one or more of the items ordered require the customization of ophthalmic lenses or with sun filters, shipping times vary from 3 to 6 days (based on the strength and special treatments required for the lenses).
Our team will send a communication via email indicating the correct shipping times for your frame with customized lenses.
2. DELIVERY METHODS
Occhiblu Opticians relies on:
- TNT for national shipments
- DHL for national and international shipments.
Both shipping services ensure fast, safe and reliable delivery.
The telephone number requested during the checkout process will be used by the courier in situations of non-delivery or any complications.
In the event of an unsuccessful delivery, the courier will be able to contact the recipient directly to reschedule the delivery and provide further instructions if necessary.
The ability to monitor the status of the order is made available via the websites of the shipping companies. At the time of shipment, the customer will receive an email notification containing the Tracking Number which will be useful for following the shipment route.
In case of delays or problems you can contact our customer service from Monday to Friday, from 10:00 to 13:00 and from 15:30 to 19:00 at the following numbers:
- Telephone or Whatsapp : +39 040 3721282
- Email address: sales@otticaocchiblu.com
3. SHIPPING COSTS
Shipping costs are not included in the prices of the products on sale and will be added at checkout . It is important to note that shipping costs are not subject to refunds.
As for shipping rates, these will vary depending on the country of destination. For additional information and specific rate details, please review the table below.
|
SHIPPING COUNTRY |
STANDARD SHIPPING COSTS |
EXPRESS SHIPPING COSTS |
|
Italy |
Free for orders >€200 |
€5 express |
|
Europe |
Free for orders >€200 |
€15 express shipping |
|
United States |
€20 [customs costs to be paid by the customer] |
€25 express shipping |
|
Rest of the world |
€40 [customs costs to be paid by the customer] |
€45 express shipping |
The Express Shipping service is ideal for those who need to receive their purchases urgently.
If the product you purchased is not immediately available, the cost incurred for Express Shipping will be credited back to you by our team.
4. CUSTOMS COSTS
For all customers living outside the European Union, the price does not include any taxes . For this reason, you may be asked to pay the corresponding duties when sunglasses and optical frames reach your country.
Any customs costs are the responsibility of the recipient.
We use DHL as a logistics company to guarantee our customers speed in delivery.
As regards the customs clearance process, DHL proceeds by anticipating the customs duties that will be requested from the recipient at the time of delivery.
We underline that DHL does not offer a "temporary customs clearance" service, therefore Ottica Occhiblu will not accept returns of products that have not first been cleared through customs by the recipient.
Since each non-EU country establishes different customs conditions, Ottica Occhiblu can neither control nor predict these charges and their final amount.
Further information on customs tariffs is available on the website www.dhl.com .
For EU countries , all prices on the website include VAT or VAT , unless otherwise stated.
5. PAYMENTS ACCEPTED
We guarantee that every transaction made on www.otticaocchiblu.com is safe and protected by our encrypted system.
We accept the following payment methods:
Bank transfer
If the payment option chosen was a bank transfer, you will have to complete the payment within a maximum of 48 hours from the date of placing the order, using the bank details IT23N0200802216000012470502.
After completing the payment, send a copy of the receipt to the email address sales@otticaocchiblu.com . Your order will only be shipped upon receipt of payment.
Credit card
We accept the following cards worldwide: Visa, Mastercard, Diners&Discovery and American Express for payments in Euros and USD.
PayPal
PayPal is a fast and secure payment service for your purchases that allows you to make payments without having to enter your bank information. With PayPal, you can also opt for installment payments at no additional cost. Your banking details remain private and safe. It is important to verify that you have sufficient balance in your PayPal account before making your purchase. Before proceeding with the shipment, we may carry out some checks on the validity of your PayPal account and the associated billing address.
Google Pay
Google Pay is a service for Android devices. Simply add your card information to your digital wallet and complete your purchase with a tap or face unlock on your phone, enjoying security and convenience.
ShopPay
Shop Pay is a fast and secure payment service developed by Shopify, which allows shoppers to store their payment information securely and complete purchases with just one click.
Klarna
With Klarna you can choose to pay for your order in 3 convenient instalments. If your country is one of these, you will see the available options before checkout.
Before paying with Klarna, make sure you have a registered account with the service. The procedure is simple and takes only a few minutes. For more details, please see specific terms at www.klarna.com .
Coupon Codes
To pay with a coupon or receive the discount, simply enter it in the appropriate field during checkout "Discount Code or Gift Voucher"
6. PACKAGING AND DELIVERY
All our products are carefully and securely packaged to protect them from impacts and thermal exposure.
The sunglasses and eyeglasses are delivered with their original packaging and with the packaging provided by the different brands.
In case of damaged packaging, we suggest refusing delivery and invite you to contact Ottica Occhiblu immediately via the contact section or the email address sales@otticaocchiblu.com .
7. WARRANTY
All items available in the Ottica Occhiblu online store are 100% authentic.
They are delivered together with their original case, accompanied by a certificate of authenticity and complete accessories.
Furthermore, all items are covered by a 24 month warranty from the date of purchase, which covers any manufacturing defects.
Before each shipment, our Ottica Occhiblu team carries out a rigorous quality control to ensure that the product meets quality standards. In the event that the product does not pass this check, the customer will be promptly informed of the details of the problem and of any delays in shipping.
We invite customers to carefully check the condition of the product, case and packaging upon arrival and to contact us via the email address sales@otticaocchiblu.com to report any defect or malfunction found.
8. RETURN
We firmly believe in the importance of ensuring the complete satisfaction of our customers. Therefore, in the event that your purchase does not meet your expectations, we offer the possibility of making a return within thirty (30) days of receiving the order.
To carry out a correct refund procedure and verify the costs, we invite you to read and follow the instructions on the Withdrawal page .
9. COMPLAINTS
You can write an email to sales@otticaocchiblu.com in case of problems. We will respond to your question within 24/48 working hours after receiving your request. .
Our customer service is at your disposal from Monday to Saturday from 9.30 to 19.00 (Central European Time), except national holidays.